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AM M.O.D. Duties

7AM: Decadent: Signs we are OPEN Open Signs on (front and back), A-frames out and looking good, lights on, music on

7AM: Decadent Opening Duties done: display, signage, coffee out, cake case properly labeled

7AM: Any Decadent Out of Stocks all Addressed/ On their way/ OOS Stories written and verbally gone over with staff

7AM: Do a walk as a customer, is everything generally clean, in good repair. Check restroom

7AM: Barista Station: check shot calibration

OUTSIDE: Exterior 'Walk like a Customer': trash? Exterior cleanliness/ matinence

8AM: Collective: Signs we are OPEN Open Signs on (front and back), A-frames out and looking good, lights on, music on, umbrellas open (unless stormy)

8AM: Collective: Opening Duties Done: display, signage, coffee out, flowers out and looking good, menus out on street

8AM: Any Collective Out of Stocks Addressed/ On Their Way/OOS Stories written and verbally gone over with staff

8AM: Do a walk as a customer, is everything generally clean, in good repair. Check restroom

PM M.O.D. Duties

Decadent Closing: Check the work of the closing team, assist and coach, daily deeper cleaning task done

Collective Closing: Check the work of the Closing Team, assist and coach, daily deeper cleaning task done

Both Locations: Every heat producing Appliance is OFF

Both Locations: Every door/ window is shut and locked

Both Locations: Every refrigerator/ freezer door shut

Both locations (and commissary) NO FOOD LEFT OUT/ uncovered

Friday Night Bites: cones put on garage, rugand extension chord rolled up/put away, check exterior for trash/ dishes

Leadership Goals

Staff Have the TOOLS they need to do their job

Staff have the TRAINING and know how to do their job to the best of their ability

Staff have ACCOUNTABILITY and know that their high performance will be recognized, and their low performance will be noticed as well

Staff CARE about the company and their role in it

Staff feel EMPOWERED , feel trusted, and have confidence to make decisions and take action swiftly when needed